Delivery & Returns Information

Our delivery information is listed below. All new PC base units are built to order and require an additional working to be built and processed. For more information call 01282 619534.

UK Mainland

Weight		2-3 Working Day Delivery
Very Light (0 > 0.5Kgs)		£5
Very Light (0.5 > 1Kgs)		£6
Very Light (1 > 5Kgs)		£7
Light (5 > 10Kgs)		£8
Light (10 > 15Kgs)		£10
Medium (15 > 20Kgs)		£12
Medium (20 > 25Kgs)		£14
Heavy (25 > 30Kgs)		£15
Heavy (30 > 40Kgs)		£18
Heavy (40 - 50Kgs)		£20
Very Heavy (50 - 60Kgs)		£23
Very Heavy (60Kgs+)		£200 or Contact us

Scottish Highlands

We offer a 3-5 day service over to Ireland.

Up to 100Kgs + £25 to the UK Mainland price

Anything over this please call us.

Northern Ireland, Highlands, Highlands, Channel Islands, Isle of Wight, Isle of Man.

We offer a 5 - 7 day service over to Northern Ireland, Highlands, Channel Islands, Isle of Wight, Isle of Man.

Up to 100Kgs = £50

Anything over this please call us.

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Returns Policy

Returning Online Delivered Orders?

We know that you will be pleased with your purchases from 3bsystems.co.uk. However, there may be occasions when you will need to return items to us.

You can request a return using our easy-to-use, email contact form https://www.3bsystems.co.uk/contact-us/ or email support@3bsystems.co.uk.

In addition to this policy, you should also refer to our general Terms and Conditions of Sale.

Our 14 Day Distance Selling Money Back Guarantee

If you have simply changed your mind about an item ordered from our website (www.3bsystems.co.uk) and you wish to return it, no problem. You can do so provided you inform us of your decision within 14 days following the day after you receive your item. In order to qualify for this guarantee, the item must as new, not opened, and mustn't be used. Please note this policy excludes in-store returns, see In-Store Returns Policy for more info.

Once you've informed us that you wish to return your item, you have 30 days to return it to us. Once the item is received at 3bsystems.co.uk, we'll issue a refund (less the original delivery charge) for the product to your original payment method. The return postage of the item is done at the customer's own expense and own risk. Please note that this policy has some limitations and does not apply to business customers.

Non-faulty returns will not be accepted for electronic software downloads unless you inform us within 5 working days of receipt of the item and it can be proven that the Licence Key has not been viewed. For faulty Products, returns will only be accepted if the product itself is deemed to be defective by the manufacturer in accordance with the End-User License Agreement or it can be proven that the License Key has not been viewed. We will replace any damaged or non-conforming Licence Key upon receipt of the manufacturer’s confirmation that the item is faulty.

Returns using your own method of delivery

If the customer elects for a refund of a Product returned, then the return postage costs are to be incurred by the customer at all times. If the customer elects for a repair or replacement of a Product, then the return postage both ways is to be incurred by the customer at all times. Customers are encouraged to take out their own adequate insurance to cover the cost of the goods being returned, in the case of Goods sent back in incorrect packaging will be refused e.g. Hard drive in a jiffy bag. Goods damaged due to ill-use will be refused. All returned goods must be in as sold condition i.e. complete with manuals, disks, box, leads, etc. When purchasing components customers, should know how to fit, install and set them up. We can also arrange the collection of your goods for a fee. Please contact us for further information.

Refund for PayPal payments

For a PayPal purchased item, made in error, a full refund will not be given to the customer. PayPal charges an admin fee of approximately 3%, this fee will be removed from the total refund amount. For the exact Fee amount then please contact us prior to purchasing the item.

Incompatibility of components

When purchasing components customers, should know how to fit, install and set them up. 3B Systems Ltd. can only accept liability for INCOMPATIBILITY if our staff has installed the components.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report them to us within one working day. If the items are visibly damaged on receipt, we require you to record this on the carrier's delivery note. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.

Items Faulty on Arrival

If your purchases are faulty on arrival, you have 7 days in which to inform us of the fault. Items should be made available for collection or returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance, you will be liable for the return carriage costs. A £20 testing fee applies to any goods tested and found to be in good working order.

Items Faulty in Manufacturer’s Warranty Period

If any of your purchases develop a fault, and it's more than 7 days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers, all warranty repairs after 28 days of receipt are referred directly to the manufacturer.

Your statutory rights as a consumer

The statutory rights summarised in our terms and conditions are in addition to any manufacturer’s warranty that is offered with your items; such warranties will vary from item to item.

We are always happy to assist customers directly with any queries they may have. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered via our website, telephone, or via our live chat service, then you may raise a complaint with the European Online Dispute Resolution Platform.

 

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In-store returns Policy

Returning an in-store purchase?

The terms and conditions of an in-store purchase and is printed on the bottom of the sales invoice. This invoice is provided at the time of purchase. The customer will then sign the invoice to accept these terms, make full payments for the goods, and confirm the collection of the goods listed on the invoice.

In-store purchase, invoice terms and conditions;

• The title of goods is not transferred until payment is made.
• Goods are not sold on a trial basis.
• Goods found to be faulty within seven days of receipt will be exchanged from stock after testing at the base.
• The testing will be done within a reasonable time, but not always immediately.
• Please contact us before embarking on a long journey.
• Also, ask for an RMA Number before returning any goods.
• Payment is strictly Cash on Delivery.
• Goods found to be faulty after seven days of receipt will be replaced/repaired within a reasonable period of time.
• A 20% surcharge will be levied on any goods found not to be faulty.
• Goods sent back in incorrect packaging will be refused e.g. Hard drive in a jiffy bag.
• Goods damaged due to ill use will be refused.
• Return postage costs, both ways, are to be incurred by the customer at all times.
• A £20 testing fee applies to any goods tested and found to be in good working order.
• All returned goods must be in as sold condition i.e. complete with manuals, disks, box, leads etc.
• When purchasing components customers, should know how to fit, install and set them up.
• 3B Systems Ltd. can only accept liability for INCOMPATIBILITY if our staff has installed the components.

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