Delivery & Returns Information
Welcome to 3B Systems we have a number of different options for delivery and collection please see the information below for both delivery and returns.
Our delivery information is listed below. All new PC base units are built to order and require an additional working to be built and processed. For more information call 01282 619534.
|Very Light (0 > 0.5Kgs)||£5|
|Very Light (0.5 > 1Kgs)||£6|
|Very Light (1 > 5Kgs)||£7|
|Light (5 > 10Kgs)||£8|
|Light (10 > 15Kgs)||£10|
|Medium (15 > 20Kgs)||£12|
|Medium (20 > 25Kgs)||£14|
|Heavy (25 > 30Kgs)||£15|
|Heavy (30 > 40Kgs)||£18|
|Heavy (40 - 50Kgs)||£20|
|Very Heavy (50 - 60Kgs)||£23|
|Very Heavy (60Kgs+)||£200 or Contact us|
We offer a 3-5 day service over to Ireland.
Up to 100Kgs + £25 to the UK Mainland price
Anything over this please call us.
We offer a 5 - 7 day service over to Ireland.
Up to 100Kgs = £50
Anything over this please call us.
14 day money back guarantee - if you change your mind.
We know that you will be pleased with your purchases from 3bsystems.co.uk. However, there may be occasions when you will need to return items to us.
Need to return an item?
You can request a return using our easy to use, email contact form https://www.3bsystems.co.uk/contact-us/ or by calling our dedicated support team on 01282 619534.
In addition to this policy you should also refer to our general Terms and Conditions of Sale.
14 Day Money Back Guarantee - If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, no problem. You can do so provided you inform us of your decision within 14 days following the day after you receive your item. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return your item, you have 30 days to return it to us. Once the item is received at 3bsystems.co.uk, we'll issue a full refund for the product to your original payment method. Please note that this policy has some limitations and does not apply to business customers.
Non-faulty returns will not be accepted for electronic software downloads unless you inform us within 5 working days of receipt of the item and it can be proven that the Licence Key has not been viewed. For faulty Products, returns will only be accepted if the product itself is deemed to be defective by the manufacturer in accordance with the End-User License Agreement or it can be proven that the License Key has not been viewed. We will replace any damaged or non-conforming Licence Key upon receipt of the manufacturer’s confirmation that the item is faulty.
Returns using your own method of delivery
If the customer elects for a refund of a Product returned, then the return postage costs are to be incurred by the customer at all times. If the customer elects for a repair or replacement of a Product, then the return postage both ways is to be incurred by the customer at all times. Customers are encouraged to take out their own adequate insurance to cover the cost of the goods being returned, in the case of Goods sent back in incorrect packaging will be refused e.g. Hard drive in a jiffy bag. Goods damaged due to ill-use will be refused. All returned goods must be in as sold condition i.e. complete with manuals, disks, box, leads, etc. When purchasing components customers, should know how to fit, install and set them up. We can also arrange the collection of your goods for a fee. Please contact us for further information.
Refund for PayPal payments
For PayPal purchased item in error by the customer, a full refund will not be given to the customer. PayPal charges an admin fee of approximately 3%, this fee will be removed from the total refund amount. For exact Fee amount then please contact us prior to purchasing the item.
Incompatibility of components
When purchasing components customers, should know how to fit, install and set them up. 3B Systems Ltd. can only accept liability for INCOMPATIBILITY if our staff has installed the components.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report them to us within one working day. If the items are visibly damaged on receipt, we require you to record this on the carrier's delivery note. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.
Items Faulty on Arrival
If your purchases are faulty on arrival, you have 7 days in which to inform us of the fault. Items should be made available for collection or returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance, you will be liable for the return carriage costs. A £20 testing fee applies to any goods tested and found to be in good working order.
Items Faulty in Manufacturer’s Warranty Period
If any of your purchases develop a fault, and it's more than 7 days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers, all warranty repairs after 28 days of receipt are referred directly to the manufacturer.
Your statutory rights as a consumer
The statutory rights summarised in our terms and conditions are in addition to any manufacturer’s warranty which is offered with your items; such warranties will vary from item to item.
We are always happy to assist customers directly with any queries they may have. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered via our website, telephone, or via our live chat service, then you may raise a complaint with the European Online Dispute Resolution Platform.